Workshop groups compered by Piers Brown, IHM and Glenn Haussman, No Vacancy
Why offices are adopting a hotel mentality.
Hosted by Chris Kelly, co-founder, Convene
How to incorporate revolutionary technology into the emotive booking pathway
During this informative workshop session, direct bookings expert Rich Tuckwell will demonstrate how you can to incorporate revolutionary technology and emotive guest marketing to enhance the booking pathway for your guests.
Hosted by Rich Tuckwell, Chief Commercial Officer, Avvio
A perfect PMS for serviced apartments, extended stay, corporate housing, short term rentals… does it exist?
Discussion points: PMS technology, connectivity to door locks and other hardware, automated check-ins, channel management, price management, housekeeping, maintenance, lengths of stay...
In this roundtable, you will have an open discussion and benefits around PMS technology and the sector, is it suitable? what is out there? does technology limit or enhance your business at the moment?
Hosted by Sietske Hamelink, Sales executive, Maxxton
Beginners guide to blockchain and its potential impact on hospitality
The potential for blockchain to disrupt apartment distribution and more is very real. But how will this nascent technology compete with or complement the existing ecosystem? From advanced loyalty programs to disintermediation strategies, regaining control over room inventory and guest data is one of the main priorities of both branded and independent hotels. Blockchain technology could theoretically guarantee an open door to travel distribution, solving the problem of inventory access at its root: no more minimum volumes required by big players in order to open their APIs and no more exorbitant integration costs. This means close-to-zero cost per guest acquisition for apartments and a less OTA-dependent landscape. What will a blockchain-enabled future look like? What opportunities does blockchain offer hospitality to get closer to the customer?
Hosted by Raustin Memon, Head of marketing and growth, The Bee Token
Design: the apartment of the future
Discussion points: future technology - what will be considered standard household tech 10 years from now?;
Modular and moveable - shells with moveable walls and a range of prefabricated pods which can be reconfigured according to the resident;
Carbon free living - phase change walls, Tesla batteries, smart windows: how a new wave of building materials will slash residential carbon footprints;
Sleep technology - solutions for insomnia are predicted to be an $80 billion dollar industry by 2020 - how will your future apartment help you sleep?
That’s entertainment - how will Virtual Reality affect in-home entertainment;
Self-cleaning - the bathroom of the future could include self-cleaning ultrasonic sanitary ware, and the home will self-treat its domestic effluents by using the processing power of plants and bacteria.
Hosted by Raj Chandnani, WATG and Wimberly Interiors
GDPR and PCI and Data Breach, Oh My!
Thinking about guest data, data protection and information security in the age of ransomware, global data flows, and heightened regulation.
discussion Points: With all the guest data that we have, how can we use it? How do we make sure that when we give guest data to vendors (or get it from guests) it is properly protected? What does the European Union’s General Data Protection Regulation (GDPR) actually mean for me, and how concerned should I be? Do I really have to worry if I don’t actually hold credit card data, since it goes straight to a payment processor? (Short answer: Unfortunately, you still have to worry…)
Hosted by Doron Goldstein, Privacy Officer and Co-Head of Privacy, Data & Cybersecurity Practice, Katten Muchin Rosenman LLP
Short term rentals - moving into the mainstream
discussion points: the duty of care - winning over corporate business; which are the best channels for listing; the short term rental ecosystem - the businesses that support the business; the legal minefield - keeping up with regional rulings on short term rentals; sourcing the best properties for STR
Hosted by Mickey Knopf, CEO Vector Travel
What's wrong with serviced apartments and extended stay?
discussion points: public awareness and perception; getting our definitions right; are we offering good enough service, is service still required?; do we offer value for money?; are we too faceless/corporate when people increasingly want experience and personality, can technology be an enabler?
Hosted by Deanna Ting, Hospitality Editor, Skift
New brands on the block - hosted by Kulveer Taggar, CEO, Zeus Living